Cancellation and Refund Policies

Refunds and Returns

We offer a 30-day refund policy. You must submit a refund request within 30-days of your initial purchase date. If you purchased an incentaHEALTH Smart Scale, or received a Scale or equipment as part of your subscription purchase, the equipment must be returned and the return shipping fee will be deducted from your refund. The refund will be issued upon receipt of returned equipment. Recurring monthly or annual subscription charges are non-refundable. All shipping fees are non-refundable.


We warrant the original purchaser that your incentaHEALTH Smart Scale shall be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase. To request a replacement product covered under the warranty policy, contact or 800-694-0352.

Subscription Management

To manage and view your subscription, please visit the manage subscription page. Your login may differ from your program login.

If you didn’t create a shop account at the time of purchase, you will need to set up a shop account using the email address you purchased with (this is separate from your incentaHEALTH membership account). On the manage subscription page you will be able to view payments, see your upcoming renewal dates and update credit card information. 

Member Assistance

If you have any questions about your membership, please contact us by clicking the chat button in the bottom right corner of the website, emailing or calling us at 800-694-0352.